Shipping policy

Delivery Information

• Order Received before 9am are shipped out by next working day (next working day if next day is public holiday). Orders received after 9am will be processed the next working day and shipped out the next working day after.
• Please note that orders during holiday periods may be delayed due to warehouse closure or 3PL closures. Please check with our agent for the earliest shipping time.

Delivery Modifications

• Please ensure someone is available to receive your delivery. Please note that by using our platform, you authorize us to leave parcels at your doorstep as proof of delivery (photos will include door/unit number).
• Should any issues arise with delivery, our driver will attempt to contact you via the telephone number you have provided us with. 
  

Missed/Wrong/Damaged items

• If you have any issue with your delivery, please let us know within 24 hours of delivery.  Please note that returns are not accepted 3 days after delivery and all other refunds shall follow our refund policy.

Customs & Duties Policy

• All international orders may be subject to import duties, taxes, and customs fees as determined by the destination country. These charges are imposed by local customs authorities and are the sole responsibility of the customer.
• Any applicable customs duties, taxes, or import fees must be paid by the customer upon arrival of the shipment. We do not collect or include these fees at checkout, as they vary by country and depend on local regulations.
• Refusal to pay customs duties may result in the package being returned or abandoned. In such cases, we cannot guarantee a refund for the order or shipping costs.

Office Hours: 

Monday to Friday: 9AM – 6PM